Privacy & Personal Information

soluxpve™ | Last updated: October 22, 2026

A welcoming outdoor space begins with thoughtful details. 🌿 When you browse soluxpve™, choose a planter or garden accent, place an order, or ask us for help, you may share information with us along the way. This policy explains what information we handle, why we use it, and how you can contact us about it.

soluxpve™ is owned and operated by Guangzhou Binchuang E-Commerce Co., Ltd. The company information and privacy contact details appear at the end of this policy.

🌱 The information involved in your visit

What we receive depends on what you do in the store.

Details you give us. At checkout or when contacting support, you may provide your name, email address, phone number, billing or delivery address, and the information you include in a message.

Your order details. We handle information about the items and options you select, quantities, order and payment status, shipping updates, and any return or refund request. For example, a question about the color of a patio planter may be connected to the item you ordered.

Website and device information. When you use the site, we or the services that support it may receive information such as your IP address, browser and device details, pages viewed, and interactions with store features. Cookies and similar technologies may also be used, as explained below.

Please avoid sending complete payment card details or other sensitive information in a customer service email.

🛒 How we put that information to work

We use relevant information to run the store and assist you, including to:

• Confirm and process purchases;
• Arrange fulfillment, shipping, and order updates;
• Answer product questions and resolve delivery concerns;
• Review returns, refunds, and other after-sales requests;
• Maintain transaction and customer service records;
• Protect checkout and store systems against misuse or fraud;
• Find and fix website problems; and
• Send marketing messages where permitted and according to your communication choices.

Sometimes a message is simply about finding the right outdoor accent. Other times, we need an order number to investigate a package. We use the information relevant to the request at hand. 📦

🍪 Cookies, preferences, and store features

Cookies and similar tools can help the website remember selections, support the cart and checkout, keep the site secure, and show us how store features are used. Depending on the services enabled for the store, they may also support analytics or advertising.

You can manage certain tracking choices through any privacy controls made available on the site and through your browser settings. Turning off some technologies may affect features such as remembering your cart or preferences.

💳 Checkout and payment processing

Our store uses Shopify to provide its online storefront and checkout. When you place an order, Shopify and the payment services available at checkout may process information needed to authorize payment, complete the transaction, identify suspicious activity, and maintain payment records.

The payment methods shown at checkout may have their own privacy notices. If you choose one of those methods, its provider may handle information under its applicable terms.

🤝 When information is shared

To complete a purchase and operate the store, information may be shared with providers that perform relevant services, such as Shopify, payment processors, fulfillment and delivery partners, customer support tools, security providers, and website analytics services.

Information may also be disclosed when required by applicable law, to respond to a valid legal request, or to protect customers, the business, and the security of the store.

Advertising or analytics services, if enabled, may involve additional data use or sharing. The choices available to you depend on applicable law and the privacy controls configured for the store. If you have a question about a particular use of your information, please email us. ✉️

📬 Emails you may receive

Order confirmations, shipping notices, responses to support requests, and return or refund updates help us complete or support your purchase.

If you receive promotional emails from soluxpve™, you can use the unsubscribe link in those messages to stop promotional email. Unsubscribing from marketing does not stop necessary communications about an order or a request you have made.

🧭 Your privacy choices and requests

Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information. You may also have choices concerning particular uses or sharing of that information.

Send your request to service@soluxpve.com. Please tell us which request you wish to make and provide enough detail for us to locate the relevant information. To protect your account and order details, we may need to verify your identity or authority before completing a request. Some information may need to be retained where applicable law or an ongoing transaction requires it.

🗂️ How long information is kept

We retain personal information for as long as reasonably needed for the purposes described here. The period can differ for an order record, a support conversation, a security record, or information subject to a legal retention requirement.

When information is no longer needed for an applicable purpose, it may be deleted or otherwise handled in accordance with applicable requirements.

🔐 Security and younger visitors

We use reasonable measures intended to protect personal information against unauthorized access, loss, and misuse. No method of electronic transmission or storage can promise complete security, so please contact us if you believe information connected to your order has been exposed or used improperly.

The store is intended for general consumers. We do not knowingly collect children’s personal information in violation of applicable law. If you believe a child has provided such information, let us know so we can review the matter.

🌍 Services in different locations

Online orders can involve technology, payment, support, and delivery providers in different places. As a result, information may be processed outside the country or region where you live. Where applicable, we handle these activities in accordance with relevant legal and contractual requirements.

Links to a payment provider, delivery service, or another external website may lead to a service with its own privacy practices. We encourage you to review its notice when using that service.

🔄 Updates to this policy

Store services and privacy requirements can change. When we update this policy, we will publish the revised text here and change the “Last updated” date above. The version shown on this page explains our current published practices.

💬 Questions? Reach our team

Want to ask how an order detail is used, make a privacy request, or get clarification about this policy? We’re here to help.

Email: service@soluxpve.com
Phone: +86 157 9498 3129

For an order-related question, including your order number helps us find the right purchase more quickly. 🌼

Business information

Brand: soluxpve™
Owned and operated by: Guangzhou Binchuang E-Commerce Co., Ltd.
Owner: Ge Weibin
Business address: Room 1806 (self-designated), Unit 11A, No. 81-1 Nonglinxia Road, Yuexiu District, Guangzhou
Unified Social Credit Code: 91440104MAG02RXJ62
Customer support: service@soluxpve.com
Contact number: +86 157 9498 3129