🌿 CONTACT SOLUXPVE™

A LITTLE HELP FOR YOUR OUTDOOR SPACE

Questions? We're Just a Message Away. ☀️

Putting the finishing touches on your garden, patio, porch, or outdoor living area? Need a hand with an order? We're happy to help!

At soluxpve™, we believe creating a welcoming outdoor space should feel exciting, not complicated. Whether you're shopping for decorative planters, garden sculptures, outdoor wall accents, or a new doormat, our support team is here for questions before and after your purchase.

From a quick product inquiry to a delivery concern, just get in touch. We'll review the details and help you work out the next step. 🌼

✉️ YOUR SUPPORT CONNECTION

Let's Start With a Message

For assistance with products, purchases, delivery, returns, refunds, payments, or other store-related questions, reach us through the contact details below.

Customer Care Email
service@soluxpve.com

Phone Support
+86 157 9498 3129

Have an order-related question? Great! Including a few details in your message can help us understand your request more quickly.

• 🧾 Your order number, if available

• 📬 The email address used at checkout

• 🪴 The product name

• 🗒️ A short explanation of what you need help with

No need to write a long story. A clear description and the relevant details are a great place to start.

🛍️ NEED HELP WITH A PURCHASE?

Let's Get Your Order Question Sorted

If you've already placed an order and something doesn't look right, send us the information you have. Our team will review the situation and let you know what to do next.

Depending on your question, useful information may include:

• Your order confirmation number

• The email address associated with your purchase

• The item or collection you're asking about

• Available tracking information

• A brief description of the issue

For example, if your garden planter and outdoor décor accessories arrive in separate packages, or your tracking details seem unclear, let us know. We'll review the available information and help clarify the situation.

Thanks for giving us the details we need to look into it! 🌱

🌻 SOMETHING NOT QUITE RIGHT?

We'll Review Product Concerns With Care

We want you to have a clear understanding of the items you receive. If your order arrives damaged, defective, incomplete, incorrect, or materially different from its product description, please contact our support team promptly.

To help us assess the issue, please include the following where relevant:

• 📷 Clear photos showing the product and the issue

• 📦 Photos of the outer packaging, if relevant

• 🎬 A short video, when it helps demonstrate the problem

• 🧾 Your order details

• 📝 A brief explanation of what happened

Once we've reviewed the information, we'll determine an appropriate solution based on the circumstances and applicable requirements.

Depending on the case, a resolution may involve a replacement, reshipment, refund, or an approved return arrangement.

If we confirm that the issue resulted from an error attributable to us, you won't be required to pay additional costs resulting from that confirmed error.

We appreciate you bringing the matter to our attention. A few clear details can make the review much easier. 🤍

↩️ THINKING ABOUT A RETURN?

Please Contact Us Before Sending Anything Back

Plans change — we understand! If you'd like to request a return, please contact soluxpve™ Customer Support before shipping the item.

Eligible merchandise may generally be returned within 30 calendar days after confirmed delivery, subject to the conditions in our Return & Refund Policy and any rights that apply under local law.

Here's how to get started:

1. Email our support team with your order details.

2. Tell us which item you'd like to return and why.

3. Wait for our team to review your request and provide the applicable instructions.

4. Follow the return destination and shipping guidance supplied for your case.

🚩 Please don't send a return parcel to our registered business address unless our support team specifically instructs you to do so.

Our registered office is provided for business identification and transparency. It is not automatically the warehouse or destination for returned merchandise.

Contacting us first helps prevent parcels from being sent to an unsuitable location and gives us a chance to explain the correct procedure.

For more information, please refer to our Return & Refund Policy.

🚚 WHERE'S MY DELIVERY?

A Quick Guide to Order Timing

Waiting for something special for your outdoor space? Here's what to expect.

Order preparation
Orders are normally processed within 2–4 business days after payment confirmation and any necessary checks.

Busy-season processing
During holidays, promotional events, or unusually busy periods, processing may take up to 5 business days.

Estimated U.S. transit time
For supported U.S. destinations, standard carrier transit is generally estimated at 10–15 business days after dispatch.

Please keep in mind that processing time and shipping transit time are separate. These timeframes are estimates, not guaranteed delivery dates, and carrier delays can occur.

If your parcel appears to be delayed or you have concerns about its location, email us with your order number and available tracking details. We'll review the information and advise you on the next steps.

For destinations outside the United States, delivery estimates may vary by location and shipping option. Please check the information available for your destination at checkout. 📦

💳 CHECKOUT, PAYMENT & DISCOUNT QUESTIONS

Need a Little Clarity Before or After Paying?

We're happy to help with general questions about:

• 💰 Order totals and charges

• 🏷️ Discount codes and promotions

• 🛒 Checkout questions

• 💳 Payment-related inquiries

• 🧾 Order confirmation details

Please note that payment authorizations, declined transactions, verification checks, and certain bank or card fees may be controlled by your bank, card issuer, or payment provider rather than soluxpve™.

If you've already placed an order, please include your order number when contacting us so we can identify the relevant purchase.

🕊️ WHAT HAPPENS AFTER YOU CONTACT US?

Every Request Starts With a Review

Some questions are straightforward, while others may need a little investigation. For example, delivery concerns may require us to review available tracking information, and product issues may require photos or additional details.

Our support team will assess the information you provide and respond as soon as reasonably possible. If anything important is missing, we may contact you for clarification before determining the next step.

A little patience goes a long way, especially when a request involves a carrier, fulfillment partner, payment provider, or return arrangement.

Thanks for giving us the opportunity to help. 🌤️

📨 BEFORE YOU SEND YOUR MESSAGE

A Small Checklist for a Smoother Conversation

To help us understand your request from the beginning, try to include:

Order number + checkout email + product name + a short description

If you're reporting a damaged or incorrect item, please attach clear photos or a relevant video when possible.

Please only send information that's relevant to your request, and avoid including full payment-card numbers or passwords in your message.

That's it! A few useful details can help reduce unnecessary back-and-forth. ✨

🏢 BUSINESS DETAILS & CONTACT INFORMATION

For transparency, the official business information associated with soluxpve™ is listed below.

Brand Name
soluxpve™

Operating Company
Guangzhou Binchuang E-Commerce Co., Ltd.

Business Owner
Ge Weibin

Customer Support Email
service@soluxpve.com

Contact Telephone
+86 157 9498 3129

Unified Social Credit Code
91440104MAG02RXJ62

Registered Business Address
Room 1806 (self-designated), Unit 11A, No. 81-1 Nonglinxia Road, Yuexiu District, Guangzhou, China

📦 A FINAL NOTE ABOUT RETURNS

Your Return Destination Matters

Just one important reminder before sending a parcel: the registered business address above identifies Guangzhou Binchuang E-Commerce Co., Ltd. It should not automatically be treated as the return warehouse.

If you need to send an item back, contact service@soluxpve.com first and wait for the applicable return instructions.

Our team will review your request and provide the relevant destination and next steps where a return is approved or otherwise arranged.

This simple step helps your parcel reach the appropriate location and supports a smoother review process. 🌿

🌿 SOLUXPVE™ — MAKE ROOM FOR THE OUTDOORS

Thoughtful Details. More Welcoming Spaces.

From decorative planters and sculptural garden accents to outdoor wall décor and rugs that help bring a patio together, soluxpve™ is here to help you add personality to your outdoor surroundings.

Have a question about an item, an order, or a delivery? We're only a message away.

Customer Support
✉️ service@soluxpve.com
☎️ +86 157 9498 3129

soluxpve™ — Little Details, More Beautiful Outdoor Moments.

Last Updated: October 22, 2026